🏠 Home Services
Your whole operation.
Running without you.
Mercury runs your HVAC, plumbing, or electrical business 24/7 — qualifying leads, booking jobs, confirming appointments, and following up with customers. Your phone stops ringing for logistics. You show up to jobs prepared.
✓ Works with Housecall Pro, Jobber, ServiceTitan ✓ 24/7 coverage including nights and weekends ✓ Private — customer data never leaves your server
2 min
average response time to new leads, 24/7
3.2 hrs
weekly time saved on scheduling coordination
−18%
reduction in no-shows with auto-reminders
1–2 wks
typical full deployment timeline
The Problem
Running a home services business means running on someone else's schedule
Every missed call is a lost job. Every scheduling back-and-forth is time taken away from the work. And when you're the one managing everything, there's no such as a clean end to the workday.
78%
of home services inquiries expect a response within 15 minutes
Lost leads because you couldn't answer fast enough
Mercury responds to every lead within 2 minutes — even at 11pm. No more "I called three times and never got through."
3.2 hrs
average daily hours lost to scheduling calls and confirmations per technician
Constant phone tag killing your productivity
Customers text and book 24/7. Mercury handles the back-and-forth so you can focus on the work, not the logistics.
67%
of emergency HVAC calls happen outside business hours
After-hours emergencies going to voicemail
Mercury runs 24/7. Customers get immediate triage, and you get a priority alert with all the details so you can decide how to respond.
18%
average no-show rate without automated confirmation
No-shows and last-minute cancellations
Automatic text confirmations and reminders 24 hours and 2 hours before every appointment. Most no-shows disappear.
53%
of customers say they'd leave a review if asked immediately after the job
Reviews going nowhere while negative ones spread
Mercury asks at the perfect moment and redirects happy customers to Google and Yelp — before they forget.
What Mercury Does
Six operations that run without you
Each one is a task that eats your day but doesn't move your business forward. Mercury handles them all — and logs everything so you stay in control.
📞
Lead Qualification & Routing
Every inbound call, web form, and Google Business Message gets a response within minutes. Mercury qualifies the lead — service type, urgency, location, property size — and routes it to the right technician with all the context needed to close.
""Hey this is Mike from 3 towns over, we have a burst pipe" → Mercury captures the address, identifies it's an emergency tier lead, and pings the on-call plumber immediately with the full context."
📅
Appointment Scheduling & Confirmation
Mercury manages your calendar across your full team — booking jobs, confirming appointments, and rescheduling conflicts. Customers get automatic reminders via text, and no-show rates drop significantly.
"Before a Tuesday job: "Hi, confirming your water heater installation tomorrow at 10am with Mike. Reply YES to confirm or TEXT to reschedule.""
🔔
Job Follow-Up & Review Collection
After every job, Mercury automatically sends a follow-up message, collects the customer's feedback, and flags negative reviews before they go public. Positive reviews get redirected to Google and Yelp.
"Job complete → "Thanks for choosing ABC Plumbing! Quick 30-second survey: [link] — your feedback helps us improve." Negative response → alert sent to owner with resolution suggestions."
📊
Technician Dispatch & Coordination
When a technician finishes a job, Mercury updates the schedule, notifies the next customer of an ETA, and makes sure the office has the job details for billing — without a phone call.
"Technician marks job complete → next customer gets "Your technician is heading to your address now, ETA 25 minutes" → office gets the work summary for invoicing."
💰
Quote & Estimate Follow-Up
Quotes sent but no response? Mercury follows up at the right interval — 3 days, 7 days — with a personalized message that adds value rather than just chasing. Tracks open rates and flags hot leads.
"7 days after quote: "Hi, just checking in on the repipe estimate. If you have questions about the scope or timeline, I can get our technician on the phone — let us know.""
🛒
Parts & Materials Reorder Alerts
Mercury monitors your inventory patterns and alerts you when common parts are running low — before you get caught without the part you need for tomorrow's job.
"Monday morning: "Water heater dip tubes running low (3 left). Based on your job history, you typically install 2/week this time of year. Reorder recommended by Wednesday.""
vs. Generic Tools
Not another scheduling app. An operator that runs your business.
| Factor | Generic Scheduling App | Mercury |
|---|---|---|
| Response time to new leads | Hours or next business day | ✓2 minutes, 24/7 |
| Scheduling coordination | Phone tag and manual entry | ✓Automated booking + confirmations + reminders |
| After-hours coverage | Voicemail or answering service | ✓Live triage + priority alerts to on-call tech |
| Customer follow-up | Postcard or nothing | ✓Automated review request + rebooking sequence |
| Customer data privacy | Shared SaaS servers | ✓Private server — your customer data stays yours |
| Setup and maintenance | Months of integration work | ✓1-2 weeks to full operation |
Comparison
Mercury vs Answering Services
$41K–$76K/yr savings. 24/7 dispatch and scheduling →
Comparison
Mercury vs GoHighLevel
Operator vs CRM platform. No funnel-building required →
Comparison
Mercury vs Virtual Assistants & Chatbots
Private operator vs outsourced humans and basic bots →
Calculate
Your Home Services ROI
See how many calls you're missing after hours →
FAQ
Questions home services operators ask
Yes. Mercury connects to Housecall Pro, Jobber, ServiceTitan, Calendly, and most common scheduling platforms via API or webhook. If your software has an API, Mercury can integrate with it. For custom setups, our team handles the integration.
Mercury runs 24/7, even at 2am on weekends and holidays. When an emergency call comes in, Mercury can triage the inquiry, collect the customer's information, and send you a priority alert with all the details — so you can decide whether to dispatch without having to answer every call yourself.
Mercury handles the coordination work that buries your office staff — the appointment reminders, follow-up calls, lead qualification, and status updates. Your people focus on the work and the customer relationships. Mercury makes sure nothing falls through the cracks so your office staff can do higher-value work.
Mercury runs privately on your own infrastructure — a dedicated VPS or your own server. Customer names, addresses, phone numbers, and job history never leave your server. No third-party AI services touch your customer data. This matters for home services businesses that handle homeowner information.
Most home services operators are fully operational within 1-2 weeks. The first week is configuration — connecting your scheduling software, importing your service types, and setting up your response templates. Week two is refinement as Mercury learns your specific workflows and customer communication style.
Yes. Mercury can manage multiple locations, each with its own schedule, service types, and dispatch rules. Multi-location operators use Mercury as a central coordination layer across all their branches — each location stays independent but you get unified visibility and control.
Mercury routes complex or sensitive situations to your team automatically. If a customer replies with something like "I need to cancel" or "I have a complaint," Mercury flags it and alerts the right person immediately. You define the escalation rules — Mercury follows them.
Your service trucks are busy.
Your operations should be too.
Join home services operators who've put their coordination on autopilot. Assess whether Mercury is a fit for your business in 3 minutes.